Services

There are so many banks in the world. Some branch of them, like banks in China, will dealing with hundreds of costumers a day.

When i was in Beijing, It always took me hours queening for the service. In a situation like this, you won't think they have a good service, the waiting time was much longer than the serving time.

They do have a queening system, but it's only a pice of paper , tells you what is your queening number and how many people are in front of you. This system does not really helping costumers in shorter their waiting time but only helps every one sit down and wait.

If I was the manager, I will open a online booking system, where customers can book a appointment online and see how crowded the branch might be in that selected day.

I will also add this booking system in the queening machine, and a text reminding function. in this case, the customers can choose from 1. book an appointment for another day; 2.get a number then go do something else and come back after close to their turn; 3. get a number and waiting here.    

This could makes the exist costumers feel much better , and drive less new costumers to another bank.